1. Introduction Velivolo LLC ("Velivolo", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Velivolo app. By using our app, you consent to the practices described in this policy.
2. Information We Collect We collect information to provide and improve our services. The types of information we may collect include:
- Personal Data: Such as your name, email address, date of birth, and billing information. This data helps us create and manage your account and process payments.
- Device Data: Information about your device, including device type, operating system, browser type, IP address, and mobile network information. This helps us optimize the app’s performance and security.
- Usage Data: Details about how you use the app, including pages visited, features used, access times, error logs, and diagnostic information. This data helps us understand user behavior and improve the app experience.
- Location Data: GPS and other location-related information, collected only with your explicit permission, to provide location-based services or features.
3. How We Use Your Information We use the information we collect for the following purposes:
- To provide, operate, and manage your account and access to the app;
- To deliver, maintain, and improve the app’s features, content, and functionality;
- To communicate with you about updates, security alerts, promotions, and customer support;
- To enforce our Terms and Conditions and protect the rights and safety of our users and Velivolo LLC;
- To monitor, analyze, and understand usage trends and user preferences to enhance your experience.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
- With trusted third-party service providers who perform services on our behalf, such as payment processors, hosting providers, and analytics services, under strict confidentiality agreements;
- When required by law, regulation, subpoena, or legal process;
- To protect the rights, property, or safety of Velivolo LLC, our users, or others;
- In connection with a merger, acquisition, or sale of all or part of our business, where your information may be transferred as part of the transaction.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.
6. Your Privacy Rights Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to:
- Access the personal information we hold about you;
- Request correction or updating of inaccurate or incomplete data;
- Request deletion of your personal data, subject to legal or contractual obligations;
- Withdraw your consent to data processing where applicable;
- Object to or restrict certain types of data processing;
- Request data portability, allowing you to obtain and reuse your personal data across different services.
What you need to do to exercise your rights:
1. Contact us at support@velivolo.com with a clear description of your request (e.g., access, correction, deletion).
2. Provide any necessary information to verify your identity, to protect your data from unauthorized access.
3. We will respond to your request within a reasonable timeframe, typically within 30 days, as required by applicable law.
4. If we cannot fulfill your request, we will explain the reasons and any alternatives available.
7. Children’s Privacy The Velivolo app is designed primarily for adult caregivers and is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
If we discover that a child under 13 has provided us with personal data, we will promptly delete that information to protect the child’s privacy and comply with applicable laws such as COPPA (Children’s Online Privacy Protection Act).
If a parent or guardian believes we have collected personal information from their child under 13:
1. Contact us immediately at support@velivolo.com with details of the situation.
2. Provide any relevant information to help us identify and remove the data.
3. We will verify the claim and delete the child’s personal information as quickly as possible.
8. Security We implement appropriate technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, no system can guarantee 100% security. While we strive to protect your data, you should also take precautions, such as using strong passwords and keeping your login credentials confidential.
If you suspect your account has been compromised:
1. Change your password immediately.
2. Notify us at support@velivolo.com so we can investigate and take necessary action.
3. Monitor your account for any unauthorized activity and report it promptly.
9. International Users If you access the Velivolo app from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using the app, you consent to this transfer and processing. We take steps to ensure that your data is handled securely and in compliance with applicable data protection laws.
If you are concerned about international data transfers:
- Review your local data protection laws to understand your rights.
- Contact us at support@velivolo.com for information about how we protect your data during transfer.
- Consider whether you wish to continue using the app under these terms.
10. Third-Party Services The Velivolo app may include links to third-party websites, services, or tools (such as airline booking platforms or payment processors). These third parties operate independently and have their own privacy policies and practices.
Velivolo LLC is not responsible for the content, privacy practices, or security of these third-party services. We encourage you to review their privacy policies before providing any personal information.
If you have concerns about a third-party service:
1. Visit the third party’s official website to review their privacy policy.
2. Contact the third party directly with any questions or complaints.
3. Limit the personal information you share with third parties to what is necessary.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
When we make material changes, we will notify you via an in-app notice or email. The “Last Updated” date at the top of this document will reflect the most recent revision.
What you should do when the Privacy Policy changes:
- Review the updated policy carefully to understand how your data is handled.
- If you do not agree with the changes, you may choose to stop using the app and request deletion of your personal data by contacting support.
12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: