1. Use of the Service

You may use the Velivolo mobile application (“the app”) solely in accordance with these Terms and all applicable local, state, and federal laws. By accessing or using the app, you represent and warrant that you meet the minimum age requirement of 18 years or the age of majority in your jurisdiction. If you are under 18, you may only use the app with the express consent and supervision of a parent or legal guardian. 

You agree not to use the app for any unlawful or prohibited activities, including but not limited to: 

- Violating any applicable laws or regulations; 

- Attempting to gain unauthorized access to the app or related systems; 

- Transmitting harmful or malicious content such as viruses or malware; 

- Interfering with the normal operation of the app; 

- Engaging in activities that could harm other users or Velivolo LLC. 

Velivolo LLC reserves the right to suspend or terminate your access to the app if you violate these Terms or engage in prohibited conduct.

2. User Accounts

To access certain features of the app, you may be required to create a user account. When registering for an account, you agree to: 

- Provide accurate, current, and complete information as requested during registration; 

- Maintain the confidentiality and security of your login credentials; 

- Notify Velivolo LLC immediately if you become aware of any unauthorized use of your account or any other security breach; 

- Accept full responsibility for all activities that occur under your account, whether authorized by you or not, unless you notify us promptly of unauthorized use. 

Velivolo LLC reserves the right to verify the information you provide and may suspend or terminate your account if it is found to contain false, misleading, or incomplete information or if you violate these Terms.

3. Subscriptions and Payments

Velivolo offers both free and paid subscription tiers, each with specific features and benefits. Subscription pricing, billing cycles, and available benefits will be clearly presented to you at the time of purchase and may vary by region. 

Subscriptions automatically renew at the end of each billing cycle unless you cancel at least 24 hours before the renewal date. You can manage or cancel your subscription at any time through your Apple ID or App Store settings. 

Accepted payment methods are those supported by the App Store. If a payment fails, your subscription may be suspended or terminated until payment is successfully processed. 

Please note that all sales are final. We do not offer refunds for unused portions of subscriptions, except where required by applicable law. Taxes, if applicable, are not included in the subscription price and will be charged separately during checkout.

4. License to Use the App

Subject to your compliance with these Terms, Velivolo LLC grants you a limited, non-exclusive, non-transferable, and revocable license to download, install, and use the Velivolo mobile application (“the app”) solely for your personal, non-commercial use. 

You agree that you will not: 

- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the app; 

- Modify, adapt, translate, or create derivative works based on the app; 

- Rent, lease, sublicense, distribute, sell, or otherwise transfer rights to the app or any part of it; 

- Use the app for any unlawful, harmful, fraudulent, or unauthorized purpose, including but not limited to violating intellectual property rights or privacy rights of others. 

Velivolo LLC reserves all rights not expressly granted to you under this license.

5. Affiliate Links and Commissions

The Velivolo app may contain hyperlinks to third-party websites, products, or services. Some of these links may be affiliate links, meaning Velivolo LLC may earn a commission if you click on the link and complete a purchase, at no additional cost to you. 

These affiliate commissions help support the ongoing development and maintenance of our platform and services.

Please note: 

- Velivolo LLC does not control and is not responsible for the content, availability, accuracy, or reliability of any third-party websites or offerings linked through the app; 

- We are not liable for any damages, losses, or disputes arising from your use of third-party sites or products; 

6. Expert Consultations

The Velivolo app provides access to independent third-party professionals (“Experts”) who offer consultations or services. These Experts operate as independent contractors and are not employees, agents, or affiliates of Velivolo LLC. 

Accordingly: 

- Velivolo LLC does not direct, supervise, or control any Expert’s conduct, methods, or services; 

- We do not guarantee or warrant the quality, accuracy, completeness, or outcome of any services, advice, or information provided by Experts; 

- Velivolo LLC is not liable for any damages, disputes, injuries, losses, or other consequences arising from your interactions or reliance on any Expert’s services or advice. 

By using these Expert services, you acknowledge and agree that you do so at your own risk, and any reliance on an Expert’s advice or information is solely your responsibility.

6B. Expert Use of the Platform

Individuals who register as Experts and offer services through the Velivolo app agree to the following terms: 

- Independent Contractor Status: You acknowledge that you are an independent contractor and not an employee, agent, partner, or representative of Velivolo LLC. You are solely responsible for the services you provide, including ensuring compliance with all applicable professional, legal, and licensing requirements in your jurisdiction. 

- No Guarantee of User Conduct: Velivolo LLC makes no representations or warranties regarding the behavior, reliability, or integrity of app users. We are not responsible for any damages, harassment, misconduct, non-payment, or disputes arising from your interactions with users. 

- Assumption of Risk: By offering services through the app, you acknowledge that you do so at your own risk and discretion. Velivolo LLC disclaims all liability for any consequences resulting from your engagement with users. 

- Removal and Suspension: Velivolo LLC reserves the right, at its sole discretion, to suspend or remove any Expert from the platform for violations of these Terms, unethical conduct, failure to comply with legal or professional standards, or any other reason deemed appropriate.

7. Content and Intellectual Property

All materials, features, and content available within the Velivolo app—including but not limited to text, graphics, logos, travel guides, videos, and software—are the exclusive property of Velivolo LLC or its licensors. These materials are protected by copyright, trademark, and other intellectual property laws worldwide. 

You may not use, copy, reproduce, modify, publish, distribute, transmit, display, or create derivative works from any content within the app without the express prior written consent of Velivolo LLC. Unauthorized use of any intellectual property may result in legal action.

8. User-Generated Content

Users may have the opportunity to post content within the app, such as forum comments, reviews, questions, or other submissions (“User Content”). By submitting User Content, you represent and warrant that: 

- You either own the rights to the content or have obtained all necessary permissions to post it; 

- You grant Velivolo LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and display such content in any media; 

- You will not post content that is unlawful, abusive, defamatory, obscene, threatening, infringing, or otherwise objectionable. 

Velivolo LLC reserves the right to monitor, moderate, edit, or remove any User Content at its sole discretion and without prior notice, particularly if it violates these Terms or is harmful to the community.

9. Third-Party Services

The Velivolo app may provide access to, or integrate with, third-party websites, tools, or services. These third parties operate independently and have their own terms of use and privacy policies. 

Velivolo LLC does not control, endorse, or guarantee the availability, accuracy, or quality of any third-party services or content. Your use of third-party services is at your own risk and subject to the terms and policies of those providers. Velivolo LLC disclaims all liability arising from your interactions with or use of third-party services.

10. Data and Privacy

Your use of the Velivolo app is governed by our Privacy Policy, which explains how we collect, store, use, and protect your personal information. By using the app, you acknowledge and consent to the collection and processing of your data as described in the Privacy Policy. 

If you have questions or concerns about how your data is handled, or if you wish to exercise your rights under applicable privacy laws (such as access, correction, or deletion of your personal data), please contact us at [support@velivolo.com]. We are committed to protecting your privacy and will assist you promptly.

10.1 Device Permissions

To provide certain features, Velivolo LLC requires your permission to access your device’s camera, microphone, storage, and gallery. These permissions enable you to: 

Camera
Camera access allows you to set a profile photo, Google Meet with experts, and contribute travel tips by sharing photos with the Velivolo community.

Microphone
Microphone access lets you use talk-to-text features so you can quickly enter travel notes without typing and Google Meet with Experts.

Storage (Files)
Storage access allows you to save your travel photos, notes, and shared tips securely on your device for easy access later.

Gallery (Photo Library)
Gallery access lets you upload existing travel photos to your profile and share tips with other families in the Velivolo community.

You remain in control of your personal information and device features. All permissions requested by Velivolo are optional and can be enabled or disabled at any time through your device settings.

11. Termination

Velivolo LLC reserves the right to suspend or terminate your access to the app, with or without prior notice, for any reason, including but not limited to violation of these Terms. This means if you breach any part of the agreement or engage in prohibited conduct, we may restrict or end your use of the app to protect our community and services.

If you wish to terminate your own account, you can do so at any time by either: 

- Contacting our support team at [support@velivolo.com] with a request to delete your account; or 

- Uninstalling the app from your device (please note that uninstalling alone may not delete your account or personal data—contacting support ensures complete removal). 

Upon termination, all rights granted to you under these Terms will immediately cease, and you must stop all use of the app.

12. Disclaimer of Warranties

The Velivolo app and all content provided through it are offered on an “AS IS” and “AS AVAILABLE” basis. This means Velivolo LLC does not make any promises or guarantees about the app’s performance or content. 

Specifically, Velivolo LLC disclaims all warranties, whether express or implied, including but not limited to: 

- Merchantability (the app being fit for general use); 

- Fitness for a particular purpose (suitability for your specific needs); 

- Non-infringement (that the app does not violate others’ rights). 

We do not guarantee that the app will be: 

- Secure from unauthorized access or hacking; 

- Free from errors, bugs, or interruptions; 

- Accurate, complete, or reliable in its content or services. 

What this means for you as a user:

- Use the app with an understanding that there may be occasional issues or inaccuracies. 

- Take appropriate precautions when relying on any advice or information, especially from third-party Experts. 

- If you experience problems, report them to support so we can assist or improve the service. 

13. Limitation of Liability

To the fullest extent permitted by applicable law, Velivolo LLC and its affiliates, including officers, directors, employees, and licensors, shall not be liable for any damages arising out of or related to your use of the app, including but not limited to: 

- Any indirect, incidental, special, consequential, or punitive damages; 

- Any loss of data, profits, business opportunities, or goodwill; 

- Any damages exceeding the total amount you have paid to Velivolo LLC in the twelve (12) months immediately preceding the event giving rise to the claim. 

This limitation applies regardless of the legal theory under which a claim is made, whether in contract, tort, negligence, strict liability, or otherwise, even if Velivolo LLC has been advised of the possibility of such damages.

What this means for you:

If you experience issues with the app, your potential recovery is limited. For example, if you paid $50 in the past year, that would be the maximum amount recoverable for any claim. Also, Velivolo LLC is not responsible for indirect or consequential losses like lost profits or data.

14. Indemnification

You agree to indemnify, defend, and hold harmless Velivolo LLC and its officers, directors, employees, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, expenses, and costs (including reasonable attorneys’ fees) arising from: 

- Your use or misuse of the app; 

- Your violation of these Terms; 

- Any content you submit or post, or your interactions with other users on the platform. 

Step-by-step guidance on what this means for you:

1. If a third party makes a claim against Velivolo LLC related to your actions or content, you are responsible for defending Velivolo LLC and covering any resulting costs. 

2. You should ensure your use of the app complies with the Terms and avoid posting unlawful or infringing content. 

3. If you receive any legal notices or claims related to your use, notify Velivolo LLC immediately and cooperate in the defense. 

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of laws principles. 

By using the Velivolo app, you agree that any and all disputes, claims, or controversies arising out of or relating in any way to these Terms, your use of the app, services provided by Velivolo LLC, or your interactions with third-party users or Experts shall be resolved exclusively through final and binding arbitration, rather than through court litigation. The only exception is that you may bring claims in small claims court if your claims qualify under the court’s jurisdictional limits. 

Arbitration Agreement

You and Velivolo LLC agree that: 

- Any arbitration will be conducted by a single arbitrator through the American Arbitration Association (AAA) in accordance with its applicable rules; 

- The arbitration will take place in Teton County, Wyoming, unless both parties agree in writing to a different location; 

- The arbitrator will have exclusive authority to resolve all disputes relating to the interpretation, applicability, enforceability, and scope of this arbitration agreement. 

Waiver of Class Actions and Jury Trials

To the fullest extent permitted by law: 

- You and Velivolo LLC waive any right to bring or participate in any class action, class arbitration, or other representative action or proceeding; 

- You also waive your right to a trial by jury in any legal proceeding related to these Terms or the app. 

Prevailing Party Fees

In any legal action, arbitration, or proceeding to enforce or interpret these Terms, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and litigation costs, including fees incurred on appeal, in addition to any other relief granted. 

Injunctive Relief

Notwithstanding the foregoing arbitration agreement, Velivolo LLC retains the right to seek injunctive or equitable relief in a court of competent jurisdiction to prevent unauthorized use or infringement of its intellectual property or to protect its confidential information. 

What you need to do if you have a dispute:

1. Attempt to resolve informally: Before initiating arbitration, try contacting Velivolo LLC’s support team to resolve your issue amicably. This can often save time and expense. 

2. Review the arbitration process: If informal resolution fails, understand that arbitration is a private process outside of court, designed to be faster and less formal. You will need to file a claim with the AAA and follow their procedures. 

3. Prepare your case: Gather all relevant documents, communications, and evidence related to your dispute. 

4. Attend arbitration: You will present your case to a neutral arbitrator who will make a binding decision. 

5. Understand limitations: You cannot participate in class actions or jury trials related to the app or these Terms. Arbitration decisions are generally final and binding, with limited grounds for appeal. 

6. Small claims exception: If your claim is small enough to qualify, you may choose to bring it in small claims court instead of arbitration.

16. Changes to These Terms

Velivolo LLC reserves the right to modify or update these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. 

- When we make material changes that significantly affect your rights or obligations, we will notify you through an in-app notice or by sending an email to the address associated with your account. 

- It is your responsibility to review these Terms periodically to stay informed of any updates. 

- Your continued use of the Velivolo app after the effective date of any changes constitutes your acceptance of the revised Terms. 

What you should do when Terms change:

1. Watch for notifications from Velivolo LLC via the app or email. 

2. Carefully read the updated Terms to understand how the changes may affect your use of the app. 

3. If you do not agree with the updated Terms, you should stop using the app and consider deleting your account by contacting support. 

4. If you have questions or concerns about specific changes, reach out to Velivolo LLC for clarification.

17. Contact Information

If you have any questions, concerns, or need assistance regarding these Terms or any other matter related to the Velivolo app, please contact us at: 

Velivolo LLC 

Email: support@velivolo.com 

Website: https://www.velivolotravel.com